FAQ

RETURNS & EXCHANGES

 

What is your return policy?

We have the best return policy in the business

We stand behind our products and take the stress away from buying online.
If you are not 100% satisfied with your purchase. Send it back all expenses paid.
We will even refund your money before you send your product back to us!
You truly have nothing to lose!  

 

How do I exchange a shirt I purchased?

Unworn / unwashed items may be exchanged for another item using the following instructions.

Send your unworn / unwashed items to us at:

130-280 Portage Close
Sherwood Park, AB T8H2R6 
Canada

Include a note (or, ideally, write on the packing slip and include that) with the following information:

- The order number, or the name or email address of the purchaser.
- What shirts & sizes (don't forget to say whether you want men's or women's sizes) you want in exchange. You may also exchange for a different design.
- The address you would like your new shirts shipped to.

 

How do I return a shirt I purchased?

Unworn / unwashed items may be returned for a full refund. The refund will be given through the original method of payment. We cannot send cash refunds. It will go back onto the credit card or into the Paypal account that placed the order. If you want to send a return, please mail unworn / unwashed items to us at:

PoleParel Returns
130-280 Portage Close
Sherwood Park, AB T8H2R6
Canada

Include a note (or, ideally, write on the packing slip and include that) with the following information:

  1. The order number, or the name and email address of the purchaser.
  2. Please list the item(s) you are returning, and write “return for refund.”
I was sent the wrong shirt/I was sent a defective shirt

If you received the wrong shirt or the shirt we sent you is defective, please contact us at orders@poleparel.com with your order number and specifics on what we messed up, and we will take care of it for you. This is done at no cost to the customer, since it is our mistake! Typically we will send you a replacement shirt, and pay for you to send the defective / incorrect shirt back to us.

 

 

PAYMENTS & SHIPPING

What forms of payment do you accept?

We accept payment by credit card or paypal. If you're a caveman (or cave lady) without a credit card or Paypal and would like to pay via cash, check, or money order, contact orders@poleparel.com for info on alternate payment methods. Sorry, we don't accept orders over the phone.

Do you ship Internationally?

Yes, we ship internationally. You should see the available shipping options to your country as you go through checkout. If you get an error instead of a shipping option during checkout, please email us at orders@poleparel.com with your location and we will get it fixed.

Customs Fees/Import Taxes

Depending on your delivery location and order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order with PoleParel, and you will be required to pay them to receive your package.

Do you ship to APO / FPO addresses?

Yes, we ship to APO and FPO addresses. Since we use the United States Postal Service, customers shipping to APO or FPO addresses should put the United States as their country and use domestic shipping options and rates.

How do I track my package?

We will email you our tracking information as soon as we have it.

TECHNICAL SUPPORT
I can't seem to figure out how to place an order

Chat with our technical support team live in the bottom right hand corner. If someone doesn't respond to you right away, please be patient and someone will look after you within 24 hours. You can also email our tech support team at support@poleparel.com

 

 

OTHER

I see a design but not on the shirt I want it on

Send us a message from our Contact form and we will do our best to meet your needs. There's not much we cant do :)

Scroll To Top